Once your order has been handed over to the shipping company, Cutis Medical is not responsible for any damage or loss that may occur during transit. Although the probability of such an event is only 1%, we strongly recommend you use additional insurance.

The insurance rate for DHL delivery is only 4% of the order amount.

If you do not use additional insurance for your parcel, by default, basic insurance is 10€ per 1 kg, but in case of loss or damage, we will not be able to refund you the full amount or resend the order.